• What’s the VETWHO product warranty?
  • Does VETWHO check the products before shipping them to me?
  • What should I do if my items arrived damaged?
  • What should I do if my products go broken after a period of use?

What’s the VETWHO product warranty?

Yes, everything you buy from VETWHO has a guarantee of quality and will exactly match the description on the website.

We double-check the contents of all orders carefully before dispatch to our customers.

You can be confident about ordering from VETWHO just as much as any western retailer.

All warranties begin from the date the product is received. If a product develops a fault during the warranty and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return.

 

Does VETWHO check the products before shipping them to me?

Yes, for sure.

We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.

If an item is found defective in our QC test, it will be returned to the supplier / factory. So please don’t worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.

 

What should I do if my items arrived damaged?

Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen. cable loosen,

If this has happened, please follow these steps:

If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.

If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.

Next, contact VETWHO immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.

Once the courier company confirms that the case is valid, they will compensate VETWHO, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to VETWHO in order for us to send out a new piece.

 

What should I do if my products go broken after a period of use?

If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period (If it is not stated in the product listing, contact us via email to info@vetwho.com)

In this case, please kindly provide us with proof as below:

The photos of original VETWHO package with front and back sides

The photos or video of the defective item(s)

The photos, video or screenshot showing the malfunction of the defective item(s)

We will usually offer you a refund or send a replacement as soon as the problem is confirmed.

Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and VETWHO is responsible for the shipping costs of arranging reshipment by air mail.