- How Can I Trace My Order?
- How Do I Change My Delivery Address?
- What shipping methods do you offer and what is the estimated delivery date?
- Where can I check the shipping status of my order?
- Remote Areas – Delivery
- How Do I Cancel An Order?
FYI：
- I am sorry.The time limit for logistics in Brazil would be in 120 days. Please actively cooperate with logistic for customs clearance and contact the post office.
- We can ship to PO Boxes via all shipping methods, except for Expedited Shipping because signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.
How Can I Trace My Order?
You can follow your order both during processing and after it has left our warehouse
Processing: You can check the status in “My Orders” page in your Vetwho account.
Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order at. Tracking information is also available in your Order Details page.
How Do I Change My Delivery Address?
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( or email to iwitvet.com) Immediately!
What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?
Remote Areas – Delivery
Can couriers deliver to remote areas?
Yes, wherever you are, we will be able to deliver the products to you.
FedEx or DHL might in some cases apply a nominal “remote area charge”. This is very rare but can happen when your delivery address is too far from the main logistics centers.
If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $45 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with Standard Shipping. We will refund you the difference in shipping fee.
How Do I Cancel An Order?
Please contact us as soon as you realize you need to cancel as once it is shipped we cannot cancel it for you. Contact Customer Service or email to info@www.vetwho.com!
